Privacy Policy

General Privacy Commitment

We collect and process user data only for clear and legitimate purposes. These include account creation, identity verification, secure payments, customer support, fraud prevention, platform improvement, and compliance with applicable rules.

Our goal is to provide a safe and convenient betting environment while keeping users informed about how their information is handled. We apply data protection practices based on international security standards and use technical measures to reduce the risk of unauthorized access, misuse, or data loss.

Information We Collect

When users interact with Mostbets, different types of information may be collected. Some data is provided directly by the user, while other information is collected automatically when the website is used.

Users are responsible for making sure that the information they provide is accurate, current, and complete. Incorrect or false details may cause problems with verification, withdrawals, account recovery, or support requests.

Why We Process User Data

User information is processed to keep the platform functional, secure, and compliant. Without certain data, it may not be possible to create an account, verify identity, process payments, or provide support. We may use collected information to:

• create and manage user accounts;
• confirm identity and age;
• process deposits and withdrawals;
• protect accounts from unauthorized access;
• detect suspicious or fraudulent activity;
• provide customer support;
• improve website performance;
• personalize user settings, such as language preferences;
• send important account or security notifications;
• manage bonuses and promotions;
• comply with legal or regulatory obligations.

We do not request more information than is necessary for the services we provide.

Cookies Explanation

Cookies are small text files stored on a user’s device when visiting a website. They help the platform recognize the browser, remember selected preferences, and keep the session active while the user moves between pages. For example, cookies can help remember login status, language settings, display preferences, and security information.

Without cookies, users may need to log in repeatedly or reset preferences every time they open a new page. Cookies do not usually identify a person by name on their own, but they can be connected with account activity when a user is logged in.

How We Use Cookies

Cookies help Mostbets provide a smoother and safer browsing experience. They are used for both essential website functions and platform improvement. We may use cookies to:

• keep users signed in during a session;
• protect accounts from unauthorized access;
• remember language or display settings;
• analyze website traffic and technical performance;
• identify errors or slow-loading pages;
• improve navigation and user experience;
• understand which features are used most often;
• show relevant promotional content where permitted.

Some cookies are required for the platform to work correctly. Others can be managed through browser settings.

Types of Cookies We Use

Essential cookies cannot be fully disabled because they are needed for account access, payment security, and core platform operation.

Managing Cookie Preferences

Users can manage or delete cookies through their browser settings. Most browsers allow users to block cookies, remove saved cookies, or receive notifications when a website wants to store them. However, blocking all cookies may affect how the website works. Some functions may stop operating correctly, including login, payment confirmation, account navigation, language preferences, or security checks. To manage cookies, users can open their browser settings and look for sections such as Privacy, Cookies, Site Data, or Tracking Preferences.

User Responsibilities

Data protection is not only the responsibility of the platform. Users also play an important role in keeping their accounts safe. Each user should:

• provide accurate information during registration;
• keep login details private;
• use a strong and unique password;
• avoid sharing account access with other people;
• log out when using a shared or public device;
• update contact details when they change;
• check account activity regularly;
• report suspicious transactions or unknown logins immediately;
• avoid clicking suspicious links or downloading unsafe files;
• enable two-factor authentication if it is available.

If a user believes that someone else has accessed their account, they should contact customer support as soon as possible.

Data Protection Measures

We use technical and organizational measures to protect user information from unauthorized access, accidental loss, alteration, misuse, or disclosure. These measures may include:

• SSL encryption for data transmission;
• secure server infrastructure;
• firewall protection;
• access control for internal systems;
• monitoring of suspicious activity;
• regular security reviews;
• payment verification procedures;
• restricted access to sensitive information.

Although we work to protect user data, no online system can be guaranteed to be completely risk-free. Users should also follow safe browsing and account security practices.

Marketing Communications

Users may receive promotional messages, bonus updates, service notices, or account-related information. Marketing communication may be sent through email, SMS, platform notifications, or other available channels. Users can opt out of marketing messages at any time through account settings or by contacting customer support. Important security, account, or transaction-related messages may still be sent when necessary.

Sharing of Information

User data may be shared only when there is a valid reason to do so. This may include payment processing, fraud prevention, identity verification, technical support, legal compliance, or service improvement. We do not sell personal data to third parties. Information may be shared with trusted service providers only when needed to operate the platform and protect users.

User Rights

Users have rights regarding their personal information. Depending on applicable rules and account status, users may request access to their data, correction of inaccurate details, or deletion of certain information. Users may also request to:

• review personal information held by the platform;
• correct outdated or incorrect account details;
• limit certain types of data processing;
• opt out of marketing communications;
• ask questions about how their data is used;
• request account closure where permitted.

Some information may need to be retained for security, payment, legal, or regulatory reasons even after an account is closed.

Data Retention

We keep user information only for as long as it is needed for the purposes described in this Privacy Policy. This may include account management, transaction records, dispute resolution, fraud prevention, legal obligations, and responsible gambling requirements. When data is no longer required, it may be securely deleted, anonymized, or archived according to internal procedures and applicable requirements.

Updates to This Privacy Policy

This Privacy Policy may be updated from time to time. Changes may be made to reflect new platform features, legal requirements, security practices, or cookie technologies. When updates are published, continued use of Mostbets means that the user accepts the revised policy. Users are encouraged to review this page regularly to stay informed about how their information is handled.

Contacting Support

If users have questions about privacy, cookies, personal data, account security, or marketing preferences, they can contact the customer support team. Support can help with:

• account data questions;
• cookie-related concerns;
• marketing opt-out requests;
• suspicious account activity;
• correction of personal details;
• privacy-related explanations.

Protecting user information is an ongoing responsibility. Mostbets remains committed to handling personal data carefully, transparently, and securely.