Terms and Conditions

General Terms of Use

All users must follow the basic platform rules listed below. These conditions are designed to protect both players and the service.

• Only users aged 18 years or older are allowed to register and use betting or casino products.
• One person may create and use only one account. Duplicate accounts can be closed, and related funds may be withheld.
• All registration details must be correct, complete, and up to date.
• Bets can be placed only by registered users who have enough funds in their balance.
• Once a bet is confirmed by the system, it cannot be changed, cancelled, or edited.
• The platform may update odds, betting markets, limits, and available services without prior notice.
• All logos, images, content, design elements, trademarks, and platform materials belong to the company and are protected by intellectual property laws.

Responsibilities of Users in Bangladesh

Players from Bangladesh are responsible for using the platform in a lawful and careful way. Before registering or depositing funds, users should make sure that online betting is allowed in their location. Each user agrees to the following responsibilities:

• Legal compliance: Players must check and follow all laws that apply in their country or region.
• Account protection: Login details must be kept private. Any activity made through the account is treated as the account holder’s responsibility.
• Responsible gambling: Betting involves financial risk. Users should set personal limits and stop playing if gambling becomes stressful or difficult to control.
• Verification support: If requested, users must provide valid documents for identity or payment verification.
• Fair use: Fraud, manipulation, abuse of technical errors, or attempts to influence results are strictly forbidden.
• Transaction review: Users should check credited winnings and report possible errors to support within 30 days.

Account Registration and Security

To use the platform, a player must create an account with accurate personal information. The account holder is responsible for maintaining the security of login credentials, password, and payment details. The company may suspend or restrict access if false information is provided, if multiple accounts are detected, or if suspicious activity appears on the profile. Users should update their personal details whenever important information changes.

Deposits

Deposits allow users to fund their betting or casino balance. The minimum deposit starts from 500 BDT, while maximum limits may depend on the selected payment method and account status. Most deposits are processed quickly through common payment options, including:

• bKash;
• Nagad;
• Rocket;
• bank transfers;
• other supported local or online methods.

Users may deposit only through payment accounts registered in their own name. Third-party payments are not allowed. If a payment is made from another person’s account, the platform may reject the transaction, request verification, or limit account access. Bonus funds are credited only according to the rules of the selected promotion. For example, welcome offers may provide up to a 125% match on the first deposit when claimed within the required time after registration.

Withdrawals

Withdrawal requests are usually reviewed and processed within 24–72 hours. The final processing time may depend on verification status, payment method, transaction volume, and additional security checks. Before approving a withdrawal, the platform may ask the user to provide:

• a government-issued ID;
• proof of payment method ownership;
• additional account verification documents;
• transaction information if needed.

Bonus funds and bonus winnings can be withdrawn only after the required wagering conditions are completed. The standard wagering examples are:

If suspicious behaviour, fraud, account abuse, or payment manipulation is detected, the company may delay the withdrawal while reviewing the case.

Chargebacks and Payment Disputes

Users should contact customer support before opening a chargeback or payment dispute. Unauthorised chargebacks, reversed payments, or disputed deposits may lead to account restrictions, cancelled bets, blocked withdrawals, or loss of related winnings. The platform reserves the right to investigate all disputed transactions and request additional documents from the user.

Bonus Rules

All bonuses are subject to specific promotional terms. These rules may include minimum deposit amounts, wagering requirements, expiry dates, eligible games, minimum odds, maximum winnings, and withdrawal restrictions. Users are responsible for reading bonus conditions before accepting any offer. If a bonus is used incorrectly or if bonus abuse is detected, the platform may cancel the bonus, remove related winnings, or restrict the account.

Fair Play Policy

The platform does not allow cheating, technical abuse, fraud, collusion, automated betting tools, manipulation of game results, or any attempt to exploit system errors. If a technical mistake, incorrect odds, payment error, or system failure occurs, the company may cancel affected bets, correct balances, or review related transactions.

Responsible Gambling

Gambling should be treated as entertainment, not as a source of guaranteed income. Users should play only with money they can afford to lose. Players are encouraged to:

• set deposit and betting limits;
• take breaks from gambling;
• avoid chasing losses;
• never borrow money to bet;
• use self-exclusion tools if gambling becomes harmful;
• contact support if they need help limiting account activity.

Changes to Terms and Conditions

The company may update these Terms and Conditions at any time. Updated rules become effective 14 days after publication. Continued use of the platform after the update means that the user accepts the revised terms. Players are advised to review this page regularly to stay informed about current rules.

Customer Support

If users have questions about these Terms and Conditions, deposits, withdrawals, account verification, bonuses, or responsible gambling tools, they can contact the support team through live chat or email. Our support service is available to help users understand platform rules and resolve account-related issues.